De Huismuts Homewear Return Policy
We want you to be completely satisfied with your purchase from De Huismuts Homewear. If for any reason you are not satisfied with your item, we offer a simple return policy.
Return Conditions:
- Return requests must be submitted within 14 days of receiving your order.
- Items must be unused, unworn, and in their original condition with all tags attached and packaging intact.
- Return shipping costs are the responsibility of the customer.
How to Request a Return:
- Ensure you meet all return conditions and send your entire package back to us within 14 days (at your own expense). Click this LINK to start the return process.
- Please note: Enter your order number with a # in front of it + the email address you used during the order.
- Carefully package the items in their original packaging.
- Ship the items back using a trackable method to prevent loss during shipping.
- If you have any other questions, please send an email to info@dehuismutshomewear.nl.
Refund:
Once we have received the returned items and checked them for conformity with our return policy, we will process a refund. The refund will be processed via the original payment method used for the purchase. Please note that it may take some time (approximately 7-14 days) for the refund to appear in your account, depending on the payment provider.
Exceptions:
Please note that some items may not be eligible for return due to hygiene reasons or if the item has been customized at the customer's request. Please consult our customer service for more information on specific cases.
For further questions or assistance with returns, please feel free to contact our customer service. We strive to make the return process as smooth as possible and to assist you every step of the way.